From:                                         SHR-US-IT Operations

Sent:                                           Friday, March 12, 2021 1:59 PM

Subject:                                     NOTIFICATION:  OurWorld Maintenance Scheduled Tonight at 9:00pm EST

 

Serco Business

 

 

What are we doing?

The OurWorld Portal will not be available this evening from 9:00pm EST to midnight. Attempts to access to the portal during this time will result in an outage page.

 

Why are we doing this?

In order to perform required server maintenance, the servers that support the OurWorld portal must be shut down while the maintenance activities take place.

 

What do I need to do?

No action is required at this time. The IT Service teams will restore operation to the OurWorld portal that the earliest time possible.

 

When?

Friday, March 12th 2021 from 9:00 pm EST to midnight.

 

Where do I go for help?         

If you have any questions or issues, please contact IT Service Desk.

 

IT Service Desk

Website: ServiceNow Portal

Phone: 866-628-6458/703-263-6006 

Email: ServiceDesk-IT@serco-na.com